Our design principles

We believe that by challenging you and questioning assumptions, we’ll create digital products that exceed expectations.

  • Start with needs.

    Creating purposeful digital products starts with identifying and understanding users’ needs.

  • Work together.

    You know your business far better than we do. Your input is priceless.

  • Make things concrete.

    A tangible prototype is much more effective than lengthy specifications.

  • Improve over time.

    Like a beautiful garden, design needs to be maintained and adapted as seasons change.

  • Make it simple.

    We strive to make complexity look as simple as possible, but not simpler.

  • No bullshit.

    There’s enough bullshit in the world. Let’s not add more.

Our process

We lead you through.

Getting started

It all starts with a free 2-hour workshop in which we discuss how investing in design can bring value to your business.

If we mutually feel like we’re a good fit, we define a scope, a budget and evaluate the number of sprints needed for your project. To wrap up, we summarize everything in a proposal that we write with you. No surprises.

Discovery

We kick off every project with a discovery sprint. We interview users, look at the competition and work with your team to make sure we understand your business objectives and users’ needs.

Activities

  • Content & design audit
  • Jobs to be done analysis
  • Prioritization exercise
  • User interviews
  • Personas
  • Expert interviews
  • Competition analysis
  • Trends & best practice research
  • Product personality exercise

Results

  • Product vision
  • Goals & objectives
  • Road map
  • Planning & resources
  • User needs & pain points
  • User journeys & touch points

Conception

Based on our findings, we build a prototype to test with users. Testing early will save you time and money. A prototype is easier and cheaper to modify than a finished product.

Activities

  • Design sprint
  • Sketching
  • Storyboarding
  • Wireframing
  • Prototyping
  • Responsive design
  • Use cases & scenarios
  • User flows
  • Usability tests

Results

  • Content prototype
  • Functional prototype
  • Visual moodboard
  • User experience (UX) & user interface (UI) groundwork
  • Architecture & flows

Production

Once the prototype has been tested and validated, we create the materials needed to build the final product. We work hand-in-hand with your developers and designers to ease implementation.

Activities

  • User experience (UX) design
  • User interface (UI) design
  • Copywriting
  • Front-end development
  • Usability tests
  • Quality assurance
  • Training & handover

Results

  • Design systems & style guide
  • Interactive mockups
  • Design specifications
  • Component library
  • Illustrations & icons
  • Texts & microcopy
  • Tone & voice guidelines
  • Code templates (HTML/CSS/JS)
  • Design tools & training material

Our space

Collaboration is important to us. We don’t design for you, we design with you.

We have no sales team and no account managers. We get better results when clients are in direct contact with designers and are actively involved in the design process by joining us for workshops.

We’ve especially arranged our space to match this way of working. With whiteboards, scratch paper and post-its, our design room’s setup encourages sketching and the dynamic sharing of ideas.

Discover our studio and get to know our team

How we can work together

Inspired by lean and agile methods, we’ve developed adaptable ways of sharing our skills.

Modular sprints

We plan a series of week-long sprints to reach a particular goal you have in mind. As we move forward, we can always schedule additional sprints to tackle issues that come up along the way.

Subscription

We’ve developed our unique subscription plan to give you more flexibility in working with us. Re-scheduling and modifying planned sprints is easier, you pay a predictable monthly fee and there’s less paperwork.

Workshops

We love sharing what we’ve learned in 10 years of helping businesses with design and digital transformation. If your team wants to learn about best practices in our field, we’ll organize a workshop for you.